Frequently Asked Questions (FAQ)
Payment Methods
WHAT PAYMENT METHODS DO YOU ACCEPT?
You can use all major credit cards and PayPal in our store.
HOW SECURE IS MY PERSONAL INFORMATION?
The website complies with the highest industry standards to protect your personal information using the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the internet for secure payment handling.
Order Tracking
MY TRACKING NUMBER IS NOT WORKING
90% of our orders have a tracking number available. However, it is possible that your order does not have a tracking number. Contact us at info@sentro-london.com if you need more information about your delivery without a tracking number, and we will do our best to provide you with information about it!
You will receive your tracking number via email within a few days of placing your order. You can then track your order with the code on our order tracking page.
Make sure you have entered your code correctly; the best way to do this is by copying and pasting.
HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?
When your items have been shipped, we will send a notification to your registered email address and the phone number you used at checkout. The tracking number is usually available within the next few days after dispatch.
You can also check our online order tracking page.
THE TRACKING WEBSITE SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY PACKAGE YET
Sometimes postal tracking services mark an order as delivered when it has reached your local post office, even if you have not yet received your package. In this case, please wait a few more days for your postal service to deliver the package to your home or contact your local post office as they may be holding the package for you.
Shipping & Delivery
DO YOU DELIVER INTERNATIONALLY?
The website ships worldwide every day. Shipping is available to most countries around the world.
HOW LONG DOES IT TAKE FOR MY ORDER TO BE SHIPPED?
All goods are subject to a handling period before they are dispatched.
99% of orders leave the warehouse within 1-3 days after payment.
We will notify you via email when your items have been shipped.
MY ORDER DID NOT ARRIVE ON TIME, WHAT SHOULD I DO?
If your items do not arrive within 45 business days from the purchase date, please contact info@sentro-london.com.
HOW LONG DOES SHIPPING TAKE?
Standard international shipping: 8-20 business days.
All orders are dispatched from our warehouse within 3 business days. During peak seasons, please allow up to 6 business days for dispatch.
HOW WILL MY PACKAGE BE DELIVERED?
This depends on where you live and which product you order. The package will be delivered to your home, mailbox, porch, or local post office with a notice in your mailbox.
Most orders will be available for pickup from your local post office when you receive a notice in your mailbox. This also happens if the mail carrier attempted to deliver the package to your home, but no one was there to receive it and it could not be left in a secure location.
HOW MUCH DO YOU CHARGE FOR SHIPPING?
We offer FREE worldwide shipping!
WHERE IS MY PACKAGE SHIPPED FROM?
Our warehouses are located in China and the USA. Most orders are shipped from China. If you need more information about this, please contact us at info@sentro-london.com.
Returns & Refunds
WHAT SHOULD I DO IF I RECEIVE A DAMAGED/DEFECTIVE PRODUCT?
If you have received a damaged or defective product from the website, please send us photographic or video evidence of the damage, and we will send you a new working item immediately (free of charge, of course).
After Purchase
I ENTERED THE WRONG SHIPPING ADDRESS / CHOSE THE WRONG VARIANT! CAN I CHANGE IT?
If this happens to you, please send an email to us at info@sentro-london.com as soon as possible, and we may be able to arrange it. However, we cannot guarantee anything in this case, as all our goods are usually processed immediately after you order and are shipped out the same day or the next day. If your order has already entered the shipping process, we cannot stop it. Please contact us anyway, as we still care and will try to help in any way possible. We know how frustrating it can be to pay for something you cannot use. Note: if we cannot cancel the order, we will not refund if you have ordered your products to the wrong address.
MY PACKAGE IS STUCK IN CUSTOMS, WHAT CAN I DO?
Customs, postal services, and the website are different entities; therefore, we are not responsible for any delays caused by customs or local postal services and cannot be held accountable for the customs services in your country.
Payment of customs duties and taxes is the responsibility of the recipient and is not covered by us here at the website. For further details on charges, please contact your local customs office.
If your order is held up in customs, we suggest you call your country's customs unit directly and ask them to release your goods.
CAN I CHANGE MY SHIPPING ADDRESS?
Once you have placed an order, the information goes directly to the shipping department, which takes 1-3 business days to process. After that, the shipping department sends the tracking codes to data entry to update the tracking codes and send a delivery confirmation email to the customer. Therefore, if you need to make any changes to your shipping address, please contact our customer service as soon as possible after placing your order, and we may be able to arrange it.
Ensure all the information you have provided is correct before submitting your order to prevent losses in the mail or other mishaps.
NOTE: For all customers who have provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered packages and/or if you have moved from the address you provided to us.
WHAT PAYMENT METHODS DO YOU ACCEPT?
You can use all major credit cards and PayPal in our store.
HOW SECURE IS MY PERSONAL INFORMATION?
The website complies with the highest industry standards to protect your personal information using the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the internet for secure payment handling.
Order Tracking
MY TRACKING NUMBER IS NOT WORKING
90% of our orders have a tracking number available. However, it is possible that your order does not have a tracking number. Contact us at info@sentro-london.com if you need more information about your delivery without a tracking number, and we will do our best to provide you with information about it!
You will receive your tracking number via email within a few days of placing your order. You can then track your order with the code on our order tracking page.
Make sure you have entered your code correctly; the best way to do this is by copying and pasting.
HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?
When your items have been shipped, we will send a notification to your registered email address and the phone number you used at checkout. The tracking number is usually available within the next few days after dispatch.
You can also check our online order tracking page.
THE TRACKING WEBSITE SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY PACKAGE YET
Sometimes postal tracking services mark an order as delivered when it has reached your local post office, even if you have not yet received your package. In this case, please wait a few more days for your postal service to deliver the package to your home or contact your local post office as they may be holding the package for you.
Shipping & Delivery
DO YOU DELIVER INTERNATIONALLY?
The website ships worldwide every day. Shipping is available to most countries around the world.
HOW LONG DOES IT TAKE FOR MY ORDER TO BE SHIPPED?
All goods are subject to a handling period before they are dispatched.
99% of orders leave the warehouse within 1-3 days after payment.
We will notify you via email when your items have been shipped.
MY ORDER DID NOT ARRIVE ON TIME, WHAT SHOULD I DO?
If your items do not arrive within 45 business days from the purchase date, please contact info@sentro-london.com.
HOW LONG DOES SHIPPING TAKE?
Standard international shipping: 8-20 business days.
All orders are dispatched from our warehouse within 3 business days. During peak seasons, please allow up to 6 business days for dispatch.
HOW WILL MY PACKAGE BE DELIVERED?
This depends on where you live and which product you order. The package will be delivered to your home, mailbox, porch, or local post office with a notice in your mailbox.
Most orders will be available for pickup from your local post office when you receive a notice in your mailbox. This also happens if the mail carrier attempted to deliver the package to your home, but no one was there to receive it and it could not be left in a secure location.
HOW MUCH DO YOU CHARGE FOR SHIPPING?
We offer FREE worldwide shipping!
WHERE IS MY PACKAGE SHIPPED FROM?
Our warehouses are located in China and the USA. Most orders are shipped from China. If you need more information about this, please contact us at info@sentro-london.com.
Returns & Refunds
WHAT SHOULD I DO IF I RECEIVE A DAMAGED/DEFECTIVE PRODUCT?
If you have received a damaged or defective product from the website, please send us photographic or video evidence of the damage, and we will send you a new working item immediately (free of charge, of course).
After Purchase
I ENTERED THE WRONG SHIPPING ADDRESS / CHOSE THE WRONG VARIANT! CAN I CHANGE IT?
If this happens to you, please send an email to us at info@sentro-london.com as soon as possible, and we may be able to arrange it. However, we cannot guarantee anything in this case, as all our goods are usually processed immediately after you order and are shipped out the same day or the next day. If your order has already entered the shipping process, we cannot stop it. Please contact us anyway, as we still care and will try to help in any way possible. We know how frustrating it can be to pay for something you cannot use. Note: if we cannot cancel the order, we will not refund if you have ordered your products to the wrong address.
MY PACKAGE IS STUCK IN CUSTOMS, WHAT CAN I DO?
Customs, postal services, and the website are different entities; therefore, we are not responsible for any delays caused by customs or local postal services and cannot be held accountable for the customs services in your country.
Payment of customs duties and taxes is the responsibility of the recipient and is not covered by us here at the website. For further details on charges, please contact your local customs office.
If your order is held up in customs, we suggest you call your country's customs unit directly and ask them to release your goods.
CAN I CHANGE MY SHIPPING ADDRESS?
Once you have placed an order, the information goes directly to the shipping department, which takes 1-3 business days to process. After that, the shipping department sends the tracking codes to data entry to update the tracking codes and send a delivery confirmation email to the customer. Therefore, if you need to make any changes to your shipping address, please contact our customer service as soon as possible after placing your order, and we may be able to arrange it.
Ensure all the information you have provided is correct before submitting your order to prevent losses in the mail or other mishaps.
NOTE: For all customers who have provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered packages and/or if you have moved from the address you provided to us.